Balanced Scorecard
A Balanced Scorecard is a Comprehensive Strategic Planning & Performance review mechanism which when effectively deployed facilitates in aligning the Operational Initiatives towards the Organisation’s Vision & Goals.
Financial Perspective
This perspective focuses on financial outcomes and measures the organisation’s financial performance. The financial perspective is essential for assessing the economic viability and sustainability of the organisation.
Customer Perspective
This perspective emphasizes meeting customer needs and expectations. It involves understanding how the organisation is perceived by its customers and stakeholders. A positive customer perspective is crucial for long-term success and sustainability.
Internal Business Processes Perspective
This perspective examines the internal processes and operations that drive the organisation toward its strategic objectives. It involves identifying and optimizing key business processes that contribute to customer satisfaction and financial success. Improving internal processes enhances overall organisational performance.
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Deploying a Balanced Scorecard
Deploying a Balanced Scorecard involves strategically implementing a performance management framework that aligns organizational goals with key performance indicators (KPIs). It requires defining objectives, establishing metrics, and cascading them throughout the organization to enhance overall performance and decision-making.