Course Name
Supervisory Development Program
Description
Supervisor as defined by the Oxford Dictionary is “A Person who directs and oversees another person or an activity”. They are the Frontline Leaders who work with People; Equipment & Machinery that Make things an Organisation exists for. The Primary reason the Customer Pays and that which Reflects as Revenue in its Financials.
These Supervisors need to be equipped with the right skill set that is a healthy balance of Technical & Soft Skills. We term this as the Functional Skill Set.
This program has been developed with such intent in consultation with the Industry Experts. The eight modules have been put together in a manner that while each one is an enabler by itself, the sequence and flow binds them together as a formidable package for the Supervisor to deliver his role comprehensively.
- Delivery Methodology
- The Program is divided into two sections. The first section will be to train the Managers of the Supervisors on the modules along with the skills of Training. These trained managers will then be part of the training team along with Subject Matter Experts for imparting to the Supervisors.
- Train the Trainer
- The whole program in both the sections will be on the lines of Train the Trainer Concept. This enables them to be good advocators. The Managers first need to understand & accept that this works. Then when these Managers are themselves part of the delivery, the Supervisors will find it relatively easy to follow and deploy.
- Assessments
- The Participants will be assessed through written tests upon completion of each session. The assessments will be timed in such a way that the evaluation is based on both the Theoretical understanding & the Practical Deployment.
- Management Review
- The progress of the program will be formally reviewed with the Top Management at fixed intervals. These reviews will ensure alignment of the Program with the Business Objectives and to Measure the Effectiveness in relation to the Performance Metrics.
- Module 1 - Role of Front Line Supervisors
- Expectation Setting & being a Servant Leader
- Module 2 - Building Trust to Get Results
- Recognising the importance of Trust & Earning Respect
- Module 3 - Communicating Effectively
- Adopting different Communication Styles and Active Listening
- Module 4 - Observing Performance & Providing Feedback
- Observe Work, the Obstacles to deliver & map to Standard Work
- Module 5 - Adding Value through Continuous Improvement
- Participative Improvements, Benchmarking & Healthy Competition
- Module 6 - Encouraging Problem Solving
- Define, Analyse & Solve Problems through a Cross Functional Approach
- Module 7 - Managing Conflict
- Early Prevention, Gauging the effect and Applying Tactics
- Module 8 - Coaching for Performance
- Recognise the activities in Coaching Cycle
- The Program is based on the principle of “Servant Leadership”. This Principle builds the feeling that one wants to Serve, to Serve first.
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Heads of Functions, Factory Managers,
HR Managers, People Managers
- Person who can lead a team of five or more
- 2 Contact Session per Month for First 4 Months
- 5th and 6th Month for Implementation Review
- The Participants
will be given a Course Workbook and each Session will primarily comprise of a Pre - Test, Activities, Theoretical Knowledge, Implementation Plan and Post - Test
- In between the Sessions, Reviews will be Conducted to assess the for Effective Deployment.
